FLEX Spas Atlanta

I always have the best time here when im on layover or waiting for my flight the next day! I get one of the suites with its own bathroom, which are located down in the pig pen building (no need to further explain!). One issue that I have is that they've instituted a "NO Renewal" policy! Which makes no sense to someone who's willing to pay the $89 again to stay and have more fun. For me, this meant I had to check out at 4am when my flight wasn't scheduled until 12:10pm for departure. I had nowhere to go, just me and my luggage out on the streets of downtown Atlanta that early in the morning. It was a worrisome time. Thats the only reason for the 4 stars. Other than that? 5-stars all the way. I'm so hoping they'll change that policy back to the way it was. Because I love the place! Excellent pool, amazing steam room, active sauna, nice hot tub and very nice employees!

Why do people have to stand in line for an hour just to get inside? Why are the reception staff so incredibly slow? What could possibly take that long? Some people are actually walking away. Why can't you provide decent service? I’m about ready to leave myself. The line isn't moving at all. What is the point of your existence if every visit turns into a stress ? People come here seeking enjoyment, but instead, they end up with a terrible experience of endless waiting in line!

Extremely disappointing experience. I was already a member and stopped in to ask a simple question about the value of the membership compared to paying per visit. The front desk employee, Duane, was incredibly rude, dismissive, and unwilling to answer basic questions. What made the situation worse was that after I mentioned I live in Buckhead, his entire demeanor changed and I was made to feel completely unwelcome. The way I was treated felt biased and discriminatory, and it was honestly one of the most uncomfortable customer service interactions I’ve had in Atlanta. Because of this experience, I am canceling my membership immediately and will never return. I’ve also shared this experience with several friends who used to frequent this business, and they’ve decided not to come back either. Customer service should treat every paying customer with respect. Unfortunately, that was not my experience here.

I came to this place with a friend after receiving a recommendation, but unfortunately the experience was very disappointing. From the moment we arrived, two staff members, one Black man and another with gray hair gave us looks that made us feel extremely uncomfortable. There was no greeting or explanation, just side glances that immediately created an unwelcoming atmosphere. When I tried to understand how the prices worked, I asked a simple question and received a very rude response. The staff member answered with attitude, saying, “The prices are there, don’t you see?” instead of offering basic customer service. Because of how uncomfortable and unwelcome we felt, we decided to leave without staying. As part of the LGBTQ+ community, we constantly ask for acceptance, respect, and inclusion. It’s disappointing to experience the opposite within our own community, where those values should be upheld the most. Whether intentional or not, the treatment made us feel judged and unwelcome, possibly because we are latinos. Based on this experience, I do not recommend this place at all.

Well, it is HOTlanta and the patrons did not disappoint. There was a broad spectrum of age and sizes. The layout of the place was, however, nonsensical. Seemed like they just threw concepts into random spaces. For example, to get to the Dungeon area, you had to cross a vast outdoor area, which I can't imagine how uncomfortable it would be in the winter. The proximity to the freeway and billboards gave the space a surreal movie set feel. Staff was friendly and helpful.