Hotel Indigo Atlanta Midtown by IHG

DO NOT STAY AT THIS HOTEL. You WILL be signing up for scam roulette. Maybe it gets you, maybe it doesn't. But do you really want to take that chance? I stayed at this hotel for a work event and the room was covered by the organization at which I was receiving an honor and giving a talk. The stay overall was fine, no complaints. Until a few weeks later when I noticed a charge of almost $600 on the card I put down for incidentals. The hotel's claim - a fine for smoking in the room. First of all, I do not smoke. Second of all, I am not stupid enough to attempt it in a hotel room. Worst of all, I had brought the charge up to the organization who hosted me, thinking at first I had been charged for the room by accident. But no, we had to go through this drawn-out back and forth with the hotel, which was embarrassing for me. I can't help but think that it made me appear irresponsible to my professional contacts, as if I had actually smoked and been caught. After 6 months, I finally was able to get refunded for the fraudulent charge. The hotel staff was incredibly rude and unhelpful when I tried to dispute the claim internally, so instead I had to refute the charge to my bank. I compiled pages and pages of similar complaints for this hotel as part of my evidence package for the bank - just scroll through the other reviews here and you'll see plenty of them. Ultimately, the bank sided with me, which was a huge relief. All in all, this scam attempt was exhausting, extremely frustrating, and soured what was supposed to be a special event for me. I would never stay at this hotel again, and neither should you.

Central location to everything. Cierra is great. She helped me check in and made the process seamless, easy and fast. She’s knowledgeable about the city and where to go. She’s also accommodating and very understanding. My room had the boutique bathroom. It is very small but it has double doors that adds to the aesthetic of the room and I don’t mind leaving them opening if it gets stuff. When you walk in the room, there’s also a big mirror and a place to do your makeup if needed. I love the vibe and quick customer service. UPDATE: don’t order the margherita flatbread. It is not the traditional margherita pizza toppings, and it’s very underwhelming. It doesn’t taste the best. I’d rather have a pizza lunchable for a cheaper price, same vibe.

Rooms are indeed small (and bathrooms are smaller!) but overall, this hotel was well-kept and the location was convenient. If I came back I would not pay $50 for hotel parking and just do the street parking. Do be aware that there is a $20 "historical preservation fee" charged on all stays. I also did not receive an emailed bill ever.

I had a great stay at this property in Midtown Atlanta. The staff was friendly, check-in was quick and easy, and the location was perfect for the concert I was attending. There were plenty of food spots within a 10-minute walk, which made things really convenient. My only small gripe was the bathroom. It was very small and felt a bit like an afterthought compared to the rest of the room, almost like an RV bathroom. Aside from that, everything else about the stay was excellent.

I would say 4 stars The rooms are fine, altho a bit small. Location is good, next to Georgia Tech However, there were a few hiccups with my parking pass not working during our stay and no trash can on our floor. We also didn't get cleaning service during our stay. However, the place was recently renovated and is quite cute and cozy. They made good use of the space they had.