Hyatt Regency Atlanta

This hotel, recommended by Amex Travel, turned out to be a far cry from what I had imagined. Upon checking in, I was greeted by a rather unsettling scene. You would have thought this place was a motel where sex workers frequented with the types of folks who were roaming around the lobby when checking in. The valet staff at the front of the hotel seemed more interested in socializing than assisting guests. Instead of directing us to the appropriate areas, they were engaged in conversations among themselves. When I sought their help, they responded inappropriately and made a scene. It was an unpleasant experience. However, the front desk staff were a breath of fresh air. Their support and professionalism helped salvage the situation. I genuinely hope this hotel takes the necessary steps to improve in the future. Given its prime location, the surrounding amenities, and the anticipated influx of world travelers during the World Cup, it has the potential to become a truly exceptional establishment.

We had a nice one-night stay! Overall good experience. We dined at Sway. Good could have been a bit more elevated, but not bad! Market breakfast was great. Service: Our valet experience was the best I have ever had! Abass was infectiously friendly, hospitable, and helpful. While being the last person we saw before leaving, he was the most memorable part of our stay.

⚠️ Important: Before booking, confirm with the hotel whether they are hosting large student groups. If they are, I strongly recommend staying elsewhere. I stayed here for three nights during a business conference. The room itself was very modern, clean, and perfectly comfortable for a short business trip. The bathroom was bright, with a nice shower and plenty of space to get ready without feeling cramped. The meeting space worked well and I had no issues there. Drinks and snack offerings were good. Dining was mixed. The hotel restaurant has limited dinner options and prices run moderate to expensive for what you receive. Lunch during the conference was underwhelming — a very basic setup of salad, fish, chicken, and beef with a small dessert. Breakfast was ok nothing special. Parking is expensive at $60 per night. Unfortunately, the biggest issue was noise. The hotel was hosting a large group of students, and there appeared to be little to no control over them. The result was significant noise and lost sleep on the final night of an intense business conference — not ideal when you need to be rested and focused. Overall: solid rooms and functional meeting space, but be cautious about large group bookings if you value quiet and rest.

We had stayed at HR Atlanta back in October with our two children and au pair (3 adults and 2 kids) for fall break visiting from Texas. We had such a lovely stay. We loved the rooftop beehive and fresh honey every morning. We loved the sunset view from Polaris and our kids loved the sea bass and the steak! Their non-alcoholic beverages made them feel fancy! Hyatt hospitality was evident from the valet parking staff to the front desk staff was superb. The room was spacious, clean, well-maintained. Our connecting suite was relaxing. Walking distance to GA AQ, Coca Cola, ATL kids museum, and so many places was definitely a plus. We would definitely come back!

The staff was very pleasant from start to finish. The hotel itself is beautiful—large, clean, and it smells amazing in the common areas. We stayed in the international wing, and the room was a decent size. The room itself was clean; however, the shower was disappointing and clearly not cleaned, with hair throughout. Unfortunately, we didn’t notice this right away because we arrived late and had dinner plans, only realizing it when we returned around 1 a.m. That said, the room was spacious, and the bed and pillows were comfortable. Valet service was very convenient, making it easy to pull up, unload our belongings, and hand off the car. The bar drinks were good, and the bar staff was friendly and welcoming. Overall, while there were several positives, the cleanliness issue makes me unsure if I would choose to stay here again.